Terms & Conditions Please note we have a firm under no circumstances –no refund policy, so please consider this when purchasing any goods or service from this website or through telephone. 1. Who are we: Psychic Soul Reach aims to provide practical information to assist you in your personal growth, self empowerment, and Personal Spiritual Development. 2. Description of Services: The Services we provide are by way of example; *Website – information *Telephone Psychic Readings *Face to face Psychic Readings in person or by Skype Video Call *Spiritual and Energy Healing *Workshops and training courses 3. Acceptance of Terms & Conditions. By using this website and/or booking and paying for the courses, goods and services offered, you are hereby agreeing with Higher Realms Ltd Terms & Conditions of Trade. Please note that Psychic Soul Reach may change information on its website and or Terms & Conditions of Trade from time to time, so please check for updates. If you choose to continue using our website and purchasing goods and services you are hereby agreeing with to any new terms. 4. Purchasing of Goods and Services * Your role If you purchase goods and services from Psychic Soul Reach we require you to provide the following information (Customer information): Name Physical address Contact telephone number Email address You agree to provide Psychic Soul Reach with current, complete and accurate Customer information when asked to so, either by Purchasing through the website, or by telephone. Please note we may request further information to enable us to process any purchases that you make. Please also refer to clause 17. Privacy Policy. The purchase of goods and services is restricted to individuals of 18 years of age or older. Purchases may be made by on the behalf of those younger than 18 years of age by a parent or guardian with proof of their consent. 5. Bookings International customers please consider the international time difference when makings bookings or requesting Readings. * Workshop Courses All sessions will be booked in advance on the booking form supplied to the customer. Available times will be offered to the Customer. If Higher Realms Ltd is not for any reason able to commit to this pre booked time, the customer will be notified as soon as possible, by telephone, or email, and a new time booked, at mutual convenience. Psychic Soul Reach accepts no responsibility or liability for changes in booking times, made by Psychic Soul Reach. *Readings Readings are conducted within the stated hours of availability. Telephone readings are as available. If you are having difficulty getting through for a reading, please leave a message on telephone # 0064 27 408 0900 and we will respond as soon as possible. 6. Pricing All pricing is current at time of display on the website (please note these prices are subject to change without notice). Pricing is in the Currency stated for your region; the current international exchange rate applies to those charged in NZD, at the time of transaction. (Please check pricing as listed). All telephone readings charged to Credit Cards will be authorized then we will call you back, to commence your reading. 7. Foreign Currency Purchases Disclaimer For those customers outside of NZ and where the price is advertised in NZD , this is converted to the relevant currency on the Customer’s Credit Card account, and may be subject to exchange rate fluctuations. Therefore Psychic Soul Reach cannot guarantee that the charge on the Customer’s credit card account will not vary. 8. Security and payment We want you to have a safe and secure shopping experience with us. All payments on our site are processed via: * a reputable third-party payment gateway using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. * via internet banking, where we will supply you with the bank account details to deposit your payment into * verbally through telephone where a Psychic Soul Reach employee will process your Credit Card Authorisation, in the strictest of confidence, and then call you back to either commence or complete the Service requested by the customer. Accordingly, we do not collect or store your credit card details. All services offered are prepaid; no credit terms will be entered into. An invoice/ receipt number will be issued to you once payment has gone through, please keep this number as the reference for your transaction with us. It is advisable that to help to protect your personal contact details from unauthorized access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer. All care is taken to ensure that the Psychic Soul Reach website is free from viruses; however it is your responsibility to scan any data or websites for viruses. 9. Product/Service Information All product and service descriptions are shown as accurately as possible. In the unlikely event that a discrepancy may occur, we are not able to warrant that product descriptions or other content of the website is provided accurately, current or error free upon its addition to the website. 10. Returns/Refunds *Workshops and courses: Refunds are at the discretion of Psychic Soul Reach Psychic Soul Reach reserves the right to refuse a refund. If you choose to opt out of a course (either full or single session), Psychic Soul Reach must be notified 3 working days (no later) prior to course commencement date. Otherwise a 20% charge applies. If you cannot commit to a time booked, and wish to change your appointment/booking, please notify Psychic Soul Reach 12 hours in advance. These terms are also enclosed with the course information provided. *Telephone Psychic Readings: All readings and services have a no refund policy. 11. Cancellations *By us: Psychic Soul Reach reserves the right at any time cancel a course, remove or edit content (or part thereof) at our sole discretion at any time if circumstances’ create the need to. *By you: If you need to cancel a pre booked course, or an order, please contact us immediately by using our email address info@psychicsoulreach.com or alternatively please phone 0064 27408 0900. Our agreement only comes into existence once we have processed your payment and confirmed your booking or order. Once we have received payment, cancellation is within our sole discretion. We will endeavour to make reasonable assessments if individual situations when considering refunds. (please refer to our Returns/ Refund policy above). Bookings/orders that cannot be cancelled will be subject to our terms & Conditions of our Returns/refund Policy. 12. Right of Refusal of Service Psychic Soul Reach and their employees, reserve the right to refuse service to any customer at their sole discretion. 13. Limitation of Liability You agree that, to the maximum extent permitted by law, any and all liability and responsibility of Psychic Soul Reach to you or any other person under or in connection with these terms and conditions, or in connection with the goods and services, this Website, or your use of or inability to use, the goods or services or this Website, is excluded regardless of whether such liability arises in contract, tort (including negligence), equity, breach of statutory duty or otherwise. Psychic Soul Reach liability and responsibility is excluded in respect of any and all loss or damage, whether direct or indirect, including, without limitation, loss of profits, loss of data, loss of business or anticipated savings, general and special damages, and consequential and incidental loss. 14.Disclaimer Psychic Soul Reach endeavours in every way to provide accurate and informative material on this site, in courses, and during readings. We cannot and will not be held responsible for your use of such information and material. All readings, courses, and material are given as a guideline only. You are responsible for your own decisions and must consult the relevant professionals for matters such as medical, legal, financial, psychological and otherwise. Psychic Soul Reach will not be held liable for any damages, loss or injury that result or accompany from your use of this site. Any comments, views or opinions both verbal and posted on the website are opinions only, with the sole intention of being of help to you, as always use only what information is right for you, and leave what does not suit, there is no intention to force beliefs onto any one. Psychic Soul Reach is not liable for your inability to process any transactions due to transmission problems and assumes no liability for any loss of data. Delay in receiving or damage during transmission of services. For example, the telephone cuts out during a call or the internet crashes. You agree that Higher Realms Ltd has no responsibility or liability for the transmission of content other than stated above. Through this website you are able to link to other websites which are not under the control of Psychic Soul Reach. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. All data and information provided on this site is for informational purposes only. Psychic Soul Reach makes no representations as to accuracy, completeness, currentness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis. Any similarities to information on other websites is purely coincidental. 15. Indemnity You will indemnify Psychic Soul Reach and all employees associated with Psychic Soul Reach against any legal actions including the following: · Claims · Demands · Damages · Responsibility · Costs or expenses – including legal fees that may be incurred due to using our website · Service, or any information published on our website · If you cannot for whatever reason, use our website 16. Intellectual Property · Copyright in the website illustrations and pictures and the Psychic Soul Reach Website is the property of Psychic Soul Reach. Material on this website also comprises of copyright material, Trade marks and Registered Trademarks which are the property of Psychic Soul Reach. · This property may only be used for the purposes of browsing the Psychic Soul Reach website and acquiring the goods and services of Psychic Soul Reach. Any content in the course provided may not be duplicated for use or sale by any other party. 17. Default and Consequences of Default 1. If the Customer defaults in payment of any service provided, when due, the Customer shall indemnify Psychic Soul Reach from and against all costs and disbursements incurred by Psychic Soul Reach in pursuing the debt including legal costs on a solicitor and own client basis and Psychic Soul Reach collection agency costs. 2. Without prejudice to any other remedies, Psychic Soul Reach may have, if at any time the Customer is in breach of any obligation (including those relating to payment), Psychic Soul Reach may suspend or terminate the supply of Goods and or Services to the Customer and any of its other obligations under the terms and conditions. The Seller will not be liable to the Customer for any loss or damage the Customer suffers because the Seller exercised its rights under this clause. 3. If any account remains overdue after thirty (30) days then the account will be forwarded onto a Collection Agency whereas an amount of the greater of $20.00 or 10.00% of the amount overdue (up to a maximum of $200) shall be levied for administration fees/collection costs of which sum shall become immediately due and payable. 18. Privacy Policy All transactions between Psychic Soul Reach and the customer are strictly confidential. Any information held by Psychic Soul Reach will not be used for any other purpose, than to complete purchases of goods and services and to contact the customer, without out prior consent from the customer. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 19. Governing Law and Jurisdiction This agreement is governed in all respects by the Law of New Zealand and is subject to the exclusive jurisdiction of the New Zealand Courts.